The SAP Customer Experience portfolio covers every step in the process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions.
Understand your audience by anticipating their needs. A unified customer profile from every data source across the enterprise can provide unique insights to help you serve your customers better.
Deliver on your promises
Deliver on your promises – from providing a quick and simple buying experience to having orders ready for a seamless pickup, to showing up on time for a service call. Fulfilling your brand promise is critical to customer satisfaction.
Engage your customers
Engage your customers by acting on insights and delivering hyper-personalized experiences. With our portfolio of solutions you can engage your customers at the right time with the right message.
deliver the right message
deliver the right message at the right time and in the right place to drive engagement and inspire customers to act.